Privacy Policy & Cookies Policy

1. Introduction

At Nishtha Naran Holistic Health Coaching (“we”, “us”, or “our”), we are committed to protecting your privacy and respecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, complete forms, or use our health coaching services.

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We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other relevant privacy laws in the United Kingdom.

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2. Confidentiality and Professional Records

All client information is treated as strictly confidential. We will not share your personal information with any third party unless required to do so by law.

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Records of your services are kept securely and remain private. Nishtha respects your trust and takes all reasonable steps to maintain the confidentiality of your information.

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3. Information We Collect

We may collect and process the following types of personal data when you engage our services or communicate with us:

• Full name

• Email address

• Address

• Date of birth

• Contact telephone number

• Short biography or personal information

• Previous medical history

• Dietary details

• Lifestyle details

• Supplements and medicine details

• Medical test results

• Clinic notes

• Other sensitive data relevant to your coaching sessions

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4. How We Obtain Your Information

Most of the personal information we process is provided directly by you, typically when you:

• Enquire about or sign up for coaching services

• Complete intake forms or questionnaires (via Google Forms)

• Communicate via email, text message, or social media

• Participate in coaching sessions
   

We collect this information so that Nishtha can assess, guide, and mentor you appropriately on your diet and lifestyle choices.

We also use this information to:

• Deliver and personalise your coaching experience

• Keep accurate session notes

• Communicate with you about your sessions or relevant updates

• Comply with legal and professional obligations
   

We never sell or share your data with third parties for marketing or commercial purposes.

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5. Legal Basis for Processing

Under UK GDPR, the lawful basis we rely on for processing your personal data is your consent.

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By completing our forms or engaging in coaching services, you consent to the collection and use of your data as described in this Privacy Policy.

You may withdraw your consent at any time by contacting health@nishthanaran.com

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6. How We Store and Protect Your Information

We take your privacy seriously and implement appropriate security measures to protect your information:

• All digital records are stored on encrypted drives and protected by anti-malware software.

• Paper records are stored in locked and secure environments.

• Access to personal data is restricted to authorised personnel only.
   

We retain your personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

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7. Your Data Protection Rights

Under UK data protection law, you have the following rights:

• Right of access: You can request copies of your personal data.

• Right to rectification: You can request corrections to inaccurate or incomplete data.

• Right to erasure: You can ask us to delete your personal data in certain circumstances.

• Right to restrict processing: You can request limits on how we process your data.

• Right to object: You can object to data processing in certain situations.

• Right to data portability: You can request your data be transferred to another organisation or to you.
   

You will not be charged for exercising your rights.
We have one month to respond to any data request.

To exercise these rights, please contact health@nishthanaran.com.

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8. Complaints

If you are concerned about how we handle your personal data, please contact us at health@nishthanaran.com.

If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk

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9. Third-Party Services

We may use trusted third-party platforms such as Google Forms to collect information directly from you.
These services have their own privacy policies, which you can review here: Google Privacy Policy.

We are not responsible for the privacy practices of third-party websites linked to or from our site.

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10. Cookie Policy

10.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help the site function properly, improve performance, and enhance your browsing experience.

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10.2 How We Use Cookies

We use cookies to:

• Enable essential website features (such as contact forms and preferences)

• Analyse website traffic and performance (via Google Analytics)

• Enhance your overall experience and improve our content
   

10.3 Managing Cookies

When you first visit our website, you will be asked to accept or reject cookies.
You can change your cookie preferences at any time through your browser settings.

If you disable cookies, some parts of the website may not function as intended.

For more information, visit www.allaboutcookies.org.
 

10.4 Third-Party Cookies

Some cookies may be set by third-party services, including analytics providers.
We recommend reviewing Google’s Privacy Policy for details on how they handle your data.

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11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
Any updates will be posted on this page with a revised “Effective Date.”

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12. Contact Us

For any questions about this Privacy Policy, your data, or how we use cookies, please contact:

health@nishthanaran.com
United Kingdom